Return Eligibility

You are eligible to return products within [3] days of receiving your order, provided the item is unused, in its original packaging, and in resalable condition. We do not accept returns for items that have been opened or used, except in cases of damage or defect.

How to Return Products

To initiate a return, please contact our customer service team at [support@dealcradle.com] with your order details and reason for return. Our team will guide you through the return process.

Return Shipping Costs

The customer is responsible for return shipping costs, unless the product is defective or damaged upon arrival.

Refunds

Once we receive the returned product and verify its condition, we will issue a refund in cash. Refunds will be processed within [5] days, depending on the condition of the returned item.

Exchanges

We currently do not offer exchanges. If you wish to replace an item, please initiate a return and place a new order for the desired product.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within [3] days of receipt. We will arrange for a return and issue a full refund or send a replacement, depending on availability.